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Privacy Policy (“LUWA Studios”) provides users with: website (“Site”); any online accounts, web-based applications or platforms made available for use on any device or technology platform (“Applications”).  The Site, Applications, and Services are all facilities, functions or activities (“Features”) developed by us and designed to assist your experience.  Our central goal is to provide the best products and optimize your experience while using them. To make that work effectively, LUWA Studios needs to collect personal information from each customer and process that personal information.

LUWA Studios uses common technologies such as cookies and Web beacons to keep track of your interactions with the Site, Application, and Services and to improve the quality of our products and services.  LUWA Studios may also collect your Internet Protocol (“IP”) address to track and aggregate non-personally identifiable information, your referring website addresses, browser type, domain name and access times.  Unless connected directly to a user account, the information LUWA Studios processes in connection with each IP address is largely statistical and is not stored to or referred to by LUWA Studios in a way that permits us to piece together any particular user’s browsing behavior.  The purpose of this Privacy Policy is to inform you about how we process information about you. This Privacy Policy applies to all of the Features operated by LUWA Studios or its subsidiaries or affiliated companies.  From time to time LUWA Studios may also post product or service specific privacy notices or documentation to explain in more detail how LUWA Studios handles information related to privacy.  If you have any questions about this Privacy Policy or wish to access your information, please feel free to contact us at or write to us:

LUWA Studios

314 Harwood Avenue

PO BOX 210 41 RPO Harwood Place

Ajax, ON  L1S 7H2




The information you provide – When you sign up for a service operated by LUWA Studios, you may be required to provide personal information (including, but not limited to, name, address, telephone or age) and other information which can be used to ascertain your identity.  LUWA Studios may combine the information you submit under your account with information from your activity on the Site for the purpose of providing you with a better experience and to improve the quality of LUWA Studios' Features, products, and services.  For certain services,  LUWA Studios may give you the opportunity to opt out of combining such information.  You can use your user account to learn more about the information associated with your Account.

Cookies – When you visit the Site,  LUWA Studios may send one or more cookies to your computer or device.  LUWA Studios uses cookies to improve the quality of LUWA Studios' products and services, including for storing your preferences, improving search results, improving features and tracking your trends so that we can better service you.

Log information – When you access the Site, LUWA Studios' servers may record certain information.  These server logs may include information such as your web request, your interaction with a product, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.

Communications – When you send an email or other communications to LUWA Studios, we may retain those communications in order to process your inquiries, respond to your requests and improve LUWA Studios’ products or services.  LUWA Studios may use your email address to communicate with you about LUWA Studios’ products or services.

Third Party Applications – LUWA Studios may make available third party applications through the Site, such as gadgets, extensions or payment gateways. The information collected by LUWA Studios is processed under this Privacy Policy when you enable a third party application. Information collected by the third party application provider is governed by their own privacy policies and we recommend that you read and understand their respective privacy policies. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Other sites – This Privacy Policy applies to the Site only.  LUWA Studios does not exercise control over the sites displayed as search results, sites that include LUWA Studios applications, products or services, or links from within LUWA Studios’ various Features. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Email Marketing – With your permission, we may send you emails about our store, new products, and other updates.

Google Analytics – Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

In addition to the above, LUWA Studios may use the information LUWA Studios collects to:

Provide, maintain, protect, and improve the Features, LUWA Studios' services (including advertising services) and develop new products and services; and

Protect the rights or property of LUWA Studios or its users.

If LUWA Studios uses this information in a manner different than the purpose for which it was collected, then LUWA Studios will ask for your consent prior to such use.  It is unlikely that LUWA Studios will disclose your personal information to other overseas recipients.



How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card or place an order, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

Your Choice to Opt Out

If you would like to opt-out of having LUWA Studios collect your information in connection with our products or services, please let us know by contacting us at or mailing us at:


LUWA Studios

314 Harwood Avenue

PO BOX 210 41 RPO Harwood Place

Ajax, ON  L1S 7H2



Please note that if you delete, block or otherwise restrict cookies, or if you use a different computer or Internet browser, you may need to renew your opt-out choice.  Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled.



LUWA Studios only shares personal information with other companies or individuals in the following limited circumstances:

When LUWA Studios has your consent. We will usually require opt-in consent for the sharing of any sensitive personal information.

When LUWA Studios provides such information to its subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on LUWA Studios’ behalf such as payment gateways and other payment transaction processors.  We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.  When LUWA Studios has a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:

satisfy any applicable law, regulation, legal process or enforceable governmental request; enforce our Terms of Service, including investigation of potential violations of these Terms; detect, prevent, or otherwise address fraud, security or technical issues; or protect against harm to the rights, property or safety of LUWA Studios, its customers or the public as required or permitted by law.  If we become involved in a merger, acquisition, or any form of sale of some or all of our assets, we will use our best endeavors to: ensure the confidentiality of any personal information involved in such transactions; and

provide notice before your personal information is transferred and becomes subject to a different privacy policy.



LUWA Studios takes reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

LUWA Studios restricts access to personal information to its employees, contractors, and agents who need to know that information in order to process it on our behalf.   These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and legal action criminal prosecution if they fail to meet these obligations.


When LUWA Studios receives formal written complaints, it is our policy to contact the complaining user regarding his or her concerns.   We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between LUWA Studios and an individual.


By using this site, you represent that you are at least the age of majority in Ontario and you have given us your consent to allow any of your minor dependents to use this site.


Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at


LUWA Studios

[Re: Privacy Compliance Officer]

314 Harwood Avenue

PO BOX 210 41 RPO Harwood Place

Ajax, ON  L1S 7H2


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